The best purchasing conditions

In our more than ten years of experience of online and offline sales, many changes have occurred, all of them oriented to offer the best conditions of purchase to our clients. They are already over 40.000 packages delivered to over 80 different countries worldwide.

Find here below more about our shipping, returns and payments policies. For further information, visit our Frequently Asked Questions or contact us.

SHIPPING

Before being sent, each product is subjected to an exhaustive quality control. We carefully check, select and package each order, to ensure that you will receive it in optimum conditions.

FREE AND FLEXIBLE SHIPPING

Free shipping for orders over $1,000 AUD

For orders under AUD $1000, Iguana Sell covers up to $30 AUD*

Orders below $500 AUD are subject to full shipping fees*

Bear in mind that we cover custom duties to the following South Pacific countries: Australia, New Zealand and Philippines. So the price you pay is the final price of the product delivered at your door. If you would like to send to another country, just contact us to know if we cover the customs.

*Free shipping and shipping fees are subject to conditions.Exceptions are based on whether or not the destination address is inside the FedEx-TNT delivery zone, and if the dimensions and weight of the package exceed the stated limits. Contact us for more information.

PRIORITY SHIPPING

Products in stock will be sent within 24 working hours after the confirmation of the purchase. Afterwards, the packages will be delivered by FedEx, our partner company.

The delivery time is around 3-5 business days. Please, note that the packages that have to go through customs may suffer a slight delay that depends on the customs agents.

Although our stock features more than 4,000 products, it is possible that your special piece is not in stock. In this case, we will contact you in the following days after your order confirmation to keep you informed of the status of your order.

ARE YOU CONSIDERING PLACING YOUR ORDER WITH US?

We will keep you updated via email regarding the status of your order. This information is also available in your customer profile

Place your order in advance. Specially during Sales, Black Friday and Christmas, there can be delays due to the huge amount of purchases.

We strive for you to receive your orders when you need them. However, the large volume of orders we receive on these dates can lead to delays. We recommend you to place your order in advance to avoid any unforeseen problems or contact us immediately if you have any problem and you want to make sure your piece arrives on time.

DO YOU NEED FURTHER INFORMATION?

Visit the most Frequently Asked Questions or contact us.

RETURN

We are aware that our products have a deep emotional and sentimental character; therefore we want to ensure you are completely satisfied with your purchase. That is the reason why we want to give you the opportunity to experience if your new piece fits you.

UP TO 30 DAYS TO RETURN YOUR ORDER

You have 30 days to decide whether your new purchase pleases you, starting from the reception date.

Christmas purchases ordered from 15th November on, enjoy an extended return period until 15th January.

The return cost for orders from Australia is $29,90 AUD*

Please, note that your order will only be refunded once we have received it at our offices and we have verified the package and the condition of the items. The refund will be processed in the same method of payment used to process the purchase and the process can take up to 7 working days. You will receive a notification when the refund is done.

*Please mind that all rates may be increased if the destination address is outside the FedEx delivery zone.

EASY TO DO

In order to ease the return of your order, you can choose the Iguana Sell Shipping Label System and enjoy a special price. In order to do that, you will only need to follow the following three steps. It's that easy!

Contact us to confirm you want to return your order. You will receive your the return label in your inbox to proceed with the return of your purchase.

Pack and protectyour product with its box and guarantee, and place the label we have sent you on it, in a visible place.

Bring your package to a FedEx office or schedule an online pick-up if you'd rather to do it from your home.

FREE CANCELLATIONS

If your package hasn't left our offices yet, you can cancel it for free. In order to do so, it is important to inform us as soon as possible.

Special orders, bespoke products and on-demand pieces can't be cancelled once the procedure to get them has started.

It takes from 2 to 3 days for the refund to be effective, depending on your bank.

DO YOU NEED FURTHER INFORMATION?

Visit our most Frequently Asked Questions or contact us.

PAYMENT

We accept a wide variety of payment methods, including Paypal, credit and debit cards or bank transfer.

The security of the information that customers entrust Iguana Sell with is one of our top priorities. At iguanasell.com.au, we invest a large amount of resources and use the most recent technologies available to ensure your data is processed in secure environments.

Our e-commerce platform also complies with the Payment Card Industry Data Security Standards that verify that we follow the industry's most rigorous recommendations and standards to offer you a shopping experience in a private, reliable and secure environment.
For this reason, we work to protect the security of your information during transmission by using Sage Pay payment gateway with Secure Sockets Layer (SSL)software, which encrypts the information you enter using the highest security standards.

Our e-commerce platform also complies with the Payment Card Industry Data Security Standards that verify that we follow the industry's most rigorous recommendations and standards to offer you a shopping experience in a private, reliable and secure environment.
For this reason, we work to protect the security of your information during transmission by using Sage Pay payment gateway with Secure Sockets Layer (SSL)software, which encrypts the information you enter using the highest security standards.

WHICH PAYMENT METHOD TO CHOOSE?

PAYPAL

Paypal is one of the fastest and safest methods, both for the buyer and the seller. Although, in order to make the payment in this way, an account must be created on the platform and associated to your bank account.

In the same way, it facilitates the purchasing process. Once this option is selected, you are automatically redirected to the PayPal website and you don't even have to fill in the fields for the shipping address, since it is already associated to your Paypal account.

We recommend this option for urgent orders. However, please note that Paypal chooses as the shipping address that is associated with your Paypal account. Therefore, before completing the payment, it is important to review these data, since due to the security policy of this platform we are obliged to send your order to the address listed in Paypal. If this address is not the correct one and you only realize it after having made the payment, we will need to cancel the transaction and make a new one, which can delay the shipment.

BANK TRANSFER AND DEPOSIT

Recognized by our customers as the most convenient payment option, bank transfer is one of the most classic and, thanks to today's banking security systems, safe.

When you complete your order, if you select this payment method, you will receive our bank details at the end of the process. If you haven't entered them, don't worry, you can contact us by email, whatsApp or phone and we will provide them to you again.

If you choose this method, please note that the processing of the payment requires a time interval that does not depend on Iguana Sell, but on your bank. In order to ship your order, Iguana Sell must have received the payment in a satisfactory and reliable manner.

BANK CARD

The most classic in online commerce.

Today it is the most common form of payment. For security reasons, at Iguana Sell every payment made by card goes through the security department and the SSL software. Because, first of all we want to guarantee the security and legitimacy of the payments, in some cases the transaction can be delayed. When and why does this happen?

Only in the case that the bank security system perceives some detail that may raise suspicions about the legitimacy or security of the same. In that case, the bank will refuse the payment preventively.

At Iguana Sell we always try to offer a pleasant and, of course, safe shopping experience. We want to prevent anyone other than you from taking advantage of your account and, if in doubt, we will block the payment and contact you personally. What happens to your money in the meantime? When you reject the transaction, the amount paid returns to the account of origin. We then contact you to try to find a solution that will allow you to make your purchase in a satisfactory manner.

PAYMENT METHODS ACCEPTED AT OUR BOUTIQUE

In our boutique we have almost the same options: bank card (except American Express) and cash. You can also make your payment by PayPal, since it is an almost instantaneous payment method, we can receive it in the second and you could take the chosen product at the same time.

PAYMENT DELAYS

Your order will be charged when the purchase order is received and checked.

If you’ve paid with Paypal, the payment will go through as soon as the purchase is completed.
In the case of a pre-order, an initial payment of 40% of the value of the purchase will be requested and the rest will be paid once the piece is received in our facilities ready to be sent.

BUSINESS INVOICE

To make a purchase as a company, please contact us via mail and provide us the business data.

SHIPPING
RETURN
PAYMENT

Before being sent, each product is subjected to an exhaustive quality control. We carefully check, select and package each order, to ensure that you will receive it in optimum conditions.

FREE AND FLEXIBLE SHIPPING

Free shipping* for orders over $1,000 AUD*

For orders under AUD $1000, Iguana Sell covers up to $30 AUD*

Orders below $500 AUD are subject to full shipping fees*

PRIORITY SHIPPING

Products in stock will be sent within 24 working hours after the confirmation of the purchase. Afterwards, the packages will be delivered by FedEx, our partner company.

The delivery time is around 3-5 business days. Please, note that the packages that have to go through customs may suffer a slight delay that depends on the customs agents.

ARE YOU CONSIDERING PLACING YOUR ORDER WITH US?

We will keep you updated via email regarding the status of your order. This information is also available in your customer profile

Place your order in advance. Specially during Sales, Black Friday and Christmas, there can be delays due to the huge amount of purchases

DO YOU NEED FURTHER INFORMATION?

Visit the most Frequently Asked Questions or contact us.

UP TO 30 DAYS TO RETURN YOUR ORDER

You have 30 days to decide whether your new purchase pleases you, starting from the reception date. Christmas purchases ordered from 15th November on, enjoy an extended return period until 15th January.

The return cost for orders from Australia is $29.90 AUD*

Please, note that your order will only be refunded once we have received it at our offices and we have verified the package and the condition of the items. The refund will be processed in the same method of payment used to process the purchase and the process can take up to 7 working days. You will receive a notification when the refund is done.

*All rates may be increased if the destination address is outside the FedEx delivery zone.

EASY TO DO

In order to ease the return of your order, you can choose the Iguana Sell Shipping Label System and enjoy a special price. In order to do that, you will only need to follow the following three steps. It's that easy!

Contact us to confirm you want to return your order. You will receive your the return label in your inbox to proceed with the return of your purchase.

Pack and protectyour product with its box and guarantee, and place the label we have sent you on it, in a visible place.

Bring your package to a FedEx office or schedule an online pick-up if you'd rather to do it from your home.

FREE CANCELLATIONS

If your package hasn't left our offices yet, you can cancel it for free. In order to do so, it is important to inform us as soon as possible.

Special orders, bespoke products and on-demand pieces can't be cancelled once the procedure to get them has started.

It takes from 2 to 3 days for the refund to be effective, depending on your bank.

DO YOU NEED FURTHER INFORMATION?

Visit our most Frequently Asked Questions or contact us.

We accept a wide variety of payment methods, including Paypal, credit and debit cards or bank transfer.

Our e-commerce platform also complies with the Payment Card Industry Data Security Standards that verify that we follow the industry's most rigorous recommendations and standards to offer you a shopping experience in a private, reliable and secure environment.
For this reason, we work to protect the security of your information during transmission by using Sage Pay payment gateway with Secure Sockets Layer (SSL)software, which encrypts the information you enter using the highest security standards.