1. As soon as you know that you want to return the product, please contact us. You can do this through the following methods.
PHONE - (+61) 3 8372 0189
WHATSAPP - (+34) 682 678 786
MAIL - firstname.lastname@example.org
CHAT - Lower right corner of your screen
2. Once you have contacted us we will make sure to provide you with the shipping labels as well as the invoice of the order. The prepaid labels and the invoice will be sent as attachments in 2 separate PDF files:
PDF 1: Is the actual label that needs to be attached outside of the box in a visible area to be referenced by the carriers. You will see that this document has several pages, please, print them all.
PDF 2: Is the invoice of the order. You must print 3 copies of this document.
All these pages should be included in the envelope outside the box on the visible side, so the customs agents and the courier can have access to them.
If you do not have a printer, you can take it to the closest FedEx location and they will print it for you. They will also assist you if you have any questions with the box or the shipment.
3. Pack your order correctly, attach a transparent slip with ALL the documents inside (Return label on top) to the box and drop it off or schedule a pick up
If you do not have a transparent slip you can add the copies inside a normal envelope and attach it to the box with some tape.