Pilot Custom 823 Fountain Pen, Gold trim, Transparent, 60564

Yes, we are an Official Pilot Authorised Dealer, as we are for every brand we carry.

Your order arrives brand new in its original packaging, with all official Pilot documentation and a stamped official warranty.

Please note that the warranty does not cover damage caused by use and, for watches, does not cover straps, bracelets or batteries.

Our goods also come with guarantees that cannot be excluded under the Australian Consumer Law.

Product availability is displayed on each item’s page, just above the “Add to Cart” button.

Here’s what each status means:

“In stock, ships within 24 hours” or “Only X units in stock” means that the product is available in our warehouse and can be shipped the next business day after placing your order.

“In stock, ships within X days” indicates that the product is in our additional warehouse, and we need a few days for quality control before shipping it.

“Check delivery date” shows that the product is available, but we need to confirm the exact delivery date with the brand. Once your order is placed, we will contact the manufacturer to provide an estimated delivery time.

Our customer service team is always here to help with any questions.

Please contact us by clicking here.

Yes — free DHL Express shipping on all orders over A$1,000.

• A$1,000 and above — Free

• A$500 – A$999.99 — A$29.90

• Under A$500 — A$59.00

Every order ships with a tracking number, so you can follow your package every step of the way.

You receive your tracking number by email the day your order is dispatched, and delivery takes 3 to 5 business days depending on your location.

Exceptions may apply if the package exceeds certain size and weight limits.

No, there are no additional costs or fees.

The price you see at checkout is the total price, delivered to your door.

GST and any import duty on your order are settled by us before it ships, so DHL delivers your parcel and presents no invoice.

Credit and debit card (Visa, Visa Electron, Mastercard, American Express), PayPal, bank transfer, and cash in our boutique.

You can also pay in interest-free instalments with PayPal. Choose it at checkout and PayPal will show you the exact terms before you confirm — we receive the full amount and your order ships exactly as it would otherwise.

Payments are processed by the payment provider; we never see or store your card details.

You have 30 days from the day your order arrives to return or exchange it. This is our own commercial policy — we would rather you were certain than quick.

The piece must come back in perfect and unused condition, with no signs of wear, in its original packaging, with all labels, documents, accessories and gifts included.

You can choose a gift card, issued almost as soon as your return reaches us, or a refund to your original payment method, which takes 5 to 10 business days to appear depending on the method.

If anything is wrong with your item, our goods come with guarantees that cannot be excluded under the Australian Consumer Law — write to us and we will sort it out at no cost to you.