SHIPPING FAQ

IMPORTANT NOTICE: Crisis COVID-19
Last Updated: March 29, 2020

We are in this together. We ensure that your products are shipped to you as, when and where you need them, under the safest conditions for all.

1. Can I Place an order? They will be shipped now?

Yes. As of todayour shipping service works as usual. Therefore, your orders could be delivered to the address you want. We ask you to choose a place where someone will be there to pick them up. So please, avoid addresses like offices or workplaces that may be closed.

We appreciate your patience if the procedure takes longer than expected. You can check your order status thanks to the order confirmation mails. In any case, we will be more than glad to assist you atinfo@iguanasell.com if you have any questions.

2. Is it safe to receive packages at this moment?

Totally yes. According to authorities, the e-commerce business can keep working because their services are safe. We have adapted our procedures in order to comply with the Ministry of Health and ensure the safety of each package we ship.

Neverthelessif you prefer to receive your order when everything has passed, or at a later time,just indicate your preferences by sending an email toinfo@iguanasell.com.

3. Is the return service still working?

Yes. But please keep in mind that the management and the refund could take longer than usual. Contact us if you want to receive more information according to the status of your return.

4. The estimated delivery times could be changed?

The estimated delivery time can be delayed a little, because your shipment does not depend only on Iguana Sell. We assure you that the products in stock, will be shipped within a week. Nevertheless, Iguana Sell is an official dealer of several brands and some of them have closed their offices. For that reason, if your order is not in stock and we have to order it to the dealer, the delivery time may be affected. Don’t hesitate to contact us if you want more precise information.

5. What measures has Iguana Sell taken to protect its customers and employees?

The scenario is constantly changing and we are adapting our procedures each day as it comes, trying to deal with the situation in the best way possible.

Nowadaysour team is telecommuting andour physical store at Nuñez de Balboa 90 is closed. Just our logistics employees work at our installations in alternating shifts, they save the distance between them andhave to use hand sanitizer before handling the product and disinfect each package before shipping them.

We will keep you updated if our situation changes and we would like to remind you thatyou can always contact us through our habitual online channels such as chat, phone or WhatsApp. Yet, we would appreciate it if you could preferably contact us via email atinfo@iguanasell.com, where we are at your service and will reply as soon as possible.

All the best in these uncertain times from all of us at Iguana Sell.

- WHERE IS MY ORDER?

To track your order, please follow these steps:

Sign in to your account.
Click on the order you would like to track.
If there is no tracking information, the order hasn't been shipped yet. If you think it should have been already shipped, please contact us.

- COULD YOU GIVE ME AN ESTIMATED DELIVERY TIME OF MY ORDER?

You can check if the order has been shipped following these steps:

Sign in to your account.
Click on the order you would like to track. You will see the tracking information and the estimated delivery time.
If there is no tracking information yet, the order hasn't been shipped. If you think it should have been already shipped, or you would like to have an estimated delivery time, please contact us.

Please be aware that during promotions and sale season the delivery time of the order may be longer than usual. You will receive a confirmation email that verifies that your order has been received. You will also be able to check your orders in your account.

You already have received the confirmation? Then your order is closer to you!

Feel free to contact us at any moment through this link

- ARE YOU ABLE TO DELIVER OVERNIGHT? COULD YOU DELIVER THE ITEM ON SATURDAY?

That depends on the shipping location. Please let us know where you would like the product to be shipped and we will let you know if that's possible.

- DO YOU COVER THE CUSTOM DUTIES TO...?

We cover custom duties to the following countries so the price you pay is the final price of the product delivered at your door. click on the continent to see the countries included:

- Australia and South Pacific

Australia
New Zealand
Philippines

- North America

USA
Mexico

- Europe

European Union countries
Switzerland

- Asia

Hong Kong
Japan
Korea
Kuwait
Malaysia
Saudi Arabia
Singapore
South Korea
Taiwan
Thailand
UAE
Qatar

- COULD YOU SPEED UP THE DELIVERY OF THIS ORDER?

We always do our best to deliver our customers orders as soon as possible. However, please contact us to let us know your need and to see if we can meet it.

- CAN I CHANGE THE ADRESS OF SHIPPING?

Please contact us and let us know the new shipping address. We will confirm you ASAP if that can be done depending on the location and the shipping status.

- DO YOU CHARGE SHIPPING COST TO?

Iguana Sell customers from AU enjoy free shipping for orders over AUD $1000. For orders under that amount, we cover 30 AUD. Orders below AUD 500 are subject to full shipping fees.

If you have any other questions about the shipping costs, do not hesitate to contact us.

- DO YOU DELIVER TO AN APO ADRESS?

We don't currently ship APO address, sorry. However, please feel free to contact us so we can provide you with alternatives to receive the product.

- WHAT ARE YOUR SHIPPING CARRIERS?

We ship our orders with UPS Express.

- DO YOU SHIP TO PO BOX?

Sorry, UPS doesn't allow shipments to P.O. Boxes except for Qatar and Saudi Arabia.

See all our FAQ sections here

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