SHIPPING FAQ

IMPORTANT INFORMATION: COVID-19 Crisis

As of today, our shipping service works as usual.

Nevertheless, the scenario is constantly changing and we are taking each day as it comes, trying to deal with the situation the best way possible. We appreciate your support and patience if procedures such as shipping, refunds or responses take a little longer than expected.

We will keep you updated if our situation changes and we would like to remind you that you can always contact us through our habitual online channels such as chat, phone or WhatsApp.

Yet, we would appreciate if you could preferably contact us via email at info@iguanasell.com,where we are at your service.

If you prefer us to ship your order at a certain date (and not now), please let us know by sending us an email.We'll be glad to assist you.

All the best in this uncertain times from all of us at Iguana Sell AU.

- WHERE IS MY ORDER?

To track your order, please follow these steps:

Sign in to your account.
Click on the order you would like to track.
If there is no tracking information, the order hasn't been shipped yet. If you think it should have been already shipped, please contact us.

- COULD YOU GIVE ME AN ESTIMATED DELIVERY TIME OF MY ORDER?

You can check if the order has been shipped following these steps:

Sign in to your account.
Click on the order you would like to track. You will see the tracking information and the estimated delivery time.
If there is no tracking information yet, the order hasn't been shipped. If you think it should have been already shipped, or you would like to have an estimated delivery time, please contact us.

Please be aware that during promotions and sale season the delivery time of the order may be longer than usual. You will receive a confirmation email that verifies that your order has been received. You will also be able to check your orders in your account.

You already have received the confirmation? Then your order is closer to you!

Feel free to contact us at any moment through this link

- ARE YOU ABLE TO DELIVER OVERNIGHT? COULD YOU DELIVER THE ITEM ON SATURDAY?

That depends on the shipping location. Please let us know where you would like the product to be shipped and we will let you know if that's possible.

- DO YOU COVER THE CUSTOM DUTIES TO...?

We cover custom duties to the following countries so the price you pay is the final price of the product delivered at your door. click on the continent to see the countries included:

- North America

USA
Mexico

- Australia and South Pacific

Australia
New Zealand
Philippines

- Europe

European Union countries
Switzerland
Norway

- Asia

Hong Kong
Japan
Korea
Kuwait
Malaysia
Saudi Arabia
Singapore
South Korea
Taiwan
Thailand
UAE
Qatar

- COULD YOU SPEED UP THE DELIVERY OF THIS ORDER?

We always do our best to deliver our customers orders as soon as possible. However, please contact us to let us know your need and to see if we can meet it.

- CAN I CHANGE THE ADRESS OF SHIPPING?

Please contact us and let us know the new shipping address. We will confirm you ASAP if that can be done depending on the location and the shipping status.

- DO YOU CHARGE SHIPPING COST TO?

Iguana Sell customers from AU enjoy free shipping for orders over $350. For orders under $350, the shipping cost will be $29.

Are you making your purchase from another of our stores? Click on the store and see the conditions of free shipping:

iguanasell.es

Enjoy free shipping for orders over €150. For orders below that amounts, €7.90 will be charged

iguanasell.fr

Enjoy free shipping for orders over €150. For orders below that amounts, €9.90 will be charged

iguanasell.de

Enjoy free shipping for orders over €150. For orders below that amounts, €9.90 will be charged

iguanasell.co.uk

Enjoy free shipping for orders over £130. For orders below that amounts, £8.90 will be charged

iguanasell.com

Enjoy free shipping for orders over $150. For orders below that amounts, $18 will be charged

Customers from other countries enjoy free shipping on orders over $435. For orders below that amounts, $42 will be charged.

If you have any other questions about the shipping costs, do not hesitate to contact us.

- DO YOU DELIVER TO AN APO ADRESS?

We don't currently ship APO address, sorry. However, please feel free to contact us so we can provide you with alternatives to receive the product.

- WHAT ARE YOUR SHIPPING CARRIERS?

We ship our orders with UPS Express.

- DO YOU SHIP TO PO BOX?

Sorry, UPS doesn't allow shipments to P.O. Boxes except for Qatar and Saudi Arabia.

See all our FAQ sections here