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Payments & Refunds FAQ

HomeFAQ > Payments & Refunds FAQ

Please click here to see all the information related to payment methods. 

We usually process your refund within 1-2 business days after the order has been cancelled or we have received the product back.

You can pay with Visa or Mastercard using the "credit card" payment option in the checkout. If you would like to pay with American Express you will need to choose PayPal as payment option (Please note it won't we necessary to register with PayPal if you don't want to)

Any applicable tax, including custom duties, is included in the price of our products in orders shipped to the following countries. No surprises:

Australia and South Pacific


  • Australia
  • New Zealand
  • Philippines
North America


  • USA
  • Canada




  • European Union countries
  • Switzerland
  • Norway
  • Russia




  • Hong Kong
  • Japan
  • Korea
  • Kuwait
  • Malaysia
  • Saudi Arabia
  • Singapore
  • South Korea
  • Taiwan
  • Thailand
  • UAE
  • Qatar



You can reserve a product by making a down-payment of the 15% of the price, but we can't ship the product until the 100% of the payment has been cleared.

Of course, you can preorder any product with a down payment of the 15% of the product price.



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