You can return FOR FREE your order within 30 days after receiving it (see exceptions below).Your full refund will be processed after receiving the package. Also, the full amount will be returned in the same payment method used.

If you want to return your order you just have to follow these simple steps:

The returns for customers residents in the AU, the following conditions are applied:

• If your order was over 350 AUD you can return it for free.
• If you have paid shipping cost while placing your order, the return cost for customers residents in the USA is 39 AUD.
• If your order contains several items and be returning one of them the total value is below the minimum order, the return cost for customers residents in the USA is 39 AUD.
• If the product was sent in good condition and the return is damaged or incomplete as it was sent, there will be a charge as consequence of the damage. In case of damage to the product due to inappropriate usage (other than to verify the condition of the item), you will be charged the related amount in order to restore the damaged produced.
• Changes and returns of ink and cartridges will not be accepted.

If you want to know the return costs for other countries, please contact us via email.

NEED MORE INFORMATION? See our Returns FAQ

If you want to cancel an order before it ships, just write us an email at info@iguanasell.com. If the item has been already shipped, please read our returns information.

KNOW OUR CANCELLATIONS FAQ